Terms and Conditions

Last Updated: September 10,2023

1. Introduction

Welcome to Symbio-e Online Store. By using this website and making a purchase, you agree to comply with and be bound by these terms and conditions.

2. Acceptance of Terms

You acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

3. Definitions

"Store" refers to Symbio-e Online Store.
"Customer" refers to anyone using our website or making a purchase.

4. Ordering and Payment

Orders can be placed through our website.
We accept payment via credit card, PayPal, and other methods as indicated during checkout.
Prices are in USD and exclude applicable taxes and shipping fees.
Order confirmation will be sent to your provided email address.

5. Product Information

We provide product descriptions and images for informational purposes.
Product availability is subject to change.
Products come with a 5 day warranty against defects.

6. Shipping and Delivery

We offer various shipping options with estimated delivery times.
Shipping costs vary based on location and order value.
You can track your order through our website.

7. Returns and Refunds

Returns are accepted within 5 days of receipt.
Refunds will be processed within 5 business days.
Exchanges and store credit are available under certain conditions.

8. Privacy Policy

We collect and protect your data as outlined in our Privacy Policy.
We use cookies for site functionality and analytics.

9. User Accounts

Customers can create accounts, and they are responsible for their security.

We may terminate or suspend accounts for misuse.

10. Intellectual Property

All website content is protected by copyright and trademark laws.

You may not use our content without permission.

11. Liability and Disclaimers

We are not liable for any damages beyond the purchase price.
We do not guarantee product accuracy or fitness for a particular purpose.
Customers are responsible for compliance with local laws.

12. Force Majeure

We are not responsible for delays or failures caused by events beyond our control.

13. Governing Law

These terms and conditions are governed by the laws of California, USA.

14. Changes to Terms and Conditions

We may update these terms and conditions. Changes will be posted on our website.

15. Contact Information

For inquiries and support, contact us at [Contact Email].

16. Severability

If any part of these terms is found to be invalid, the rest remains in effect.

17. Entire Agreement

These terms represent the entire agreement between you and Symbio Online Store.

18. Acknowledgment of Agreement

By checking the box during checkout, you acknowledge and accept these terms and conditions.

Return and Refund Policy

Last Updated: September, 10, 2023

1. Returns

We at Symbio e-Store want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

1.1 Eligibility for Returns

You have 5 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

1.2 Process for Returns

To initiate a return, please contact our customer support team at info@symbio360.com or 916.883.1953
Our team will guide you through the return process, including providing you with a Return Merchandise Authorization (RMA) number, if applicable.
Pack the item securely in its original packaging and mail it to the address provided along with the RMA number.
You are responsible for the return shipping costs.

1.3 Refund Processing

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method.
Refunds may take 5 business days to be processed, depending on your payment provider.

2. Exchanges

If you need to exchange an item for a different one, please contact our customer support team. We will guide you through the exchange process and provide instructions for returning the original item.

3. Store Credit

If you prefer, we can offer you store credit for the value of your return, which can be used for future purchases on our website.

4. Exceptions

Certain items are non-returnable, including:
Personalized or customized items.
Perishable goods.
Gift cards.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, depending on the situation.

6. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at:

Email: info@symbio360.com

Phone: 916.883.1953

Terms and Conditions

Return and Refund Policy

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